Return & Refund Policy
Last Updated: [01-06-2026]
Thank you for shopping at Vlorelli.shop. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging with all tags attached.
Proof of purchase or order confirmation must be provided.
Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
Non-Returnable Items
The following items cannot be returned:
Products that have been worn, washed, altered, or damaged after delivery.
Clearance, sale, or promotional items (unless defective).
Gift cards.
Personalized or customized products.
Return Process
To initiate a return, please contact us at:
Email: vlorelli436@gmail.com
Mobile: +91 9737423223
Please include:
Order Number
Customer Name
Reason for Return
Photos (if the item is damaged or incorrect)
Our support team will review your request and provide return instructions.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
-
Refunds will be processed to the original payment method.
-
Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
After verification, we will offer:
A replacement product, or
A full refund, at our discretion.
Exchange Policy
We offer exchanges for:
Incorrect size received
Damaged items
Defective products
Exchange requests must be made within 7 days of receiving the order and are subject to product availability.
Return Shipping
Customers are responsible for return shipping costs unless the item received wasdefective, damaged, or incorrect.
Original shipping charges are non-refundable unless the return is due to our error.
Order Cancellation
Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, cancellation requests may not be accepted.
Contact Information
Store Name: vlorelli.shop
Owner Name: Chavda Ashvin Chitharbhai
Email: vlorelli436@gmail.com
Mobile: +91 97374 23223
Address:
C/O Chavda Chitharbhai, 4/10, EWS Awas, Nr Saurabh Police Choki, Adajan, Surat City, PO:Navyug College, DIST: Surat, Gujarat, 395009, India